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NAYAN NV and American Tourister welcome your questions and comments.

Please select your question.

I would like to comment on a product that I purchased in a retail store in Austria.

I have an American Tourister product and I have a question.


We recommend that you have a American Tourister Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only American Tourister Authorized Repair Centers are authorized to do warranty repair work. To locate the nearest Repair Centre, please click here.
Please read our section on repairs on the FAQ section for detailed instructions.

To contact us by email :

I would like to order a spare part.

Please read our section on keys, locks & spare parts in our FAQ.

I would like to contact sales for a product offer (including B2B).

To contact us by email :

Q: Where can I find the full catalog?
A: Please download our most recent catalog here.

I would like to contact customer service regarding my online order.

Contact Customer service

Office Hours :
Monday-Friday : 8.15 AM till 12 AM - 1 PM till 5.30 PM (GMT+1)
Please mention your order number or account number that you received while placing an order.

Q: Can I order a product that is not offered online?
A: No, not at this moment.
Q: When will my order arrive?
A: Please login into your account center to see the shipper's tracking number.
Q: How do I return my suitcase?
A: Please go to our Returns for detailed instructions.